OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
70 ratings and 53 comments received in the last 90 days.
11 January 2026
Staff very positive and knowledgeable and helpful
03 January 2026
Throughout the whole process of part exchanging and selecting the right Mini for myself everyone was so helpful. I've always enjoyed cars and driving but genuinely the Lookers Dealership in Crewe offers a brilliant service.
25 December 2025
Perfect!
23 December 2025
Matt Lubbe has been amazing throughout. He was very welcoming and is extremely knowledgeable. He is obviously very passionate about Mini cars and it shows. He kept me updated throughout the process, and made everything so easy.
23 December 2025
Any questions we had were answered swiftly. No complaints at all.
23 December 2025
Looked after us very well
23 December 2025
Everything went as described and had all the support I needed
17 December 2025
Alex was super helpful and patient!
16 December 2025
Please see above. Excellent service from Matt Lubbe and all of Matt's colleagues.
12 January 2026
Work was not carried out as requested. Warning message still showing which was the purpose of the work. Requires an additional booking and cost.
10 January 2026
Got there late due to the weather but still got seen
07 January 2026
Very good service again
05 January 2026
Crewe mini were fantastic. We are elderly and classed as vulnerable due to an illness. The car required a service, the service team came to my home to pick up the car and dropped it off again afterwards despite being some distance from the dealership
29 December 2025
Easy quick check in and out. All jobs completed on time and vehicle washed and cleaned outside and inside.
26 December 2025
I didn't like the automated system of booking in I thought you had sacked the staff. I felt so much better when the service lady came into view to see if I was ok.
20 December 2025
Great service
19 December 2025
My experience was all good
16 December 2025
Efficient polite knowledgeable
15 December 2025
Rachael in service was fantastic very helpful and understanding
FIND Lookers Crewe.
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
15 January 2026
Patrycja made the whole process seamless and stress free, kept me updated throughout the process, and gave a detailed demonstration on handover-a credit to your company