OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
89 ratings and 69 comments received in the last 90 days.
23 May 2026
Great service
21 May 2026
The dealership were great and very helpful. James was patient with me making my choice of car, and was prompt to answer any queries throughout the process.
21 May 2026
Patty was extremely helpful and informative could not have asked for any better
20 May 2026
I am so pleased with the help I received from Lucy and for how much time and effort she put into helping me get exactly the car I wanted. Cannot thank you enough I am so happy with my new car and how lovely you were with all your help! Thank you!
19 May 2026
Just a great easy no pressure process from start to finish. Patrycja was so gentle and helpful
19 May 2026
Very happy with the team at our dealership Very helpful and caring Alex, James and all the staff who helped us and continue to support us were great
17 May 2026
Lucy was fabulous. She talked through the whole process and answered all questions when required
15 May 2026
Buying my new car here was a brilliant experience. The staff took the time to answer every question and made the whole process easy and enjoyable. I drove away confident, happy, and excited about my new car. Couldn't ask for better service.
14 May 2026
Matt Lubbe was very helpful and patient when I was choosing my Mini and again when I collected it.
27 May 2026
The app bookings do not sync with Garage availability . I could book for instance Bank holiday Monday when garage closed .
21 May 2026
Took me 4 phone calls and over a week to get an answer to a question about an email I received regarding a mini service
21 May 2026
Always a pleasure to go to Lookers in Crewe. Staff are helpful and nothing is too much trouble. The help we have had from Lucy in sales and Louise in the service department is appreciated.
15 May 2026
Disappointed as you had my car for 1week it hadn't been cleaned as I suspect it was parked outside for the whole week
11 May 2026
Friendly greeting, fast easy check in. Kept up to date with the on line links to any work which needed to be done. Fast and friendly pick too.
05 May 2026
I have scored this 5 based on the service we received from Matt Lubbe . Our car had to be recovered day 2 which was extremely frustrating. However Matt could not have done e any more to help us and support us through the disastrous 1st few days
03 May 2026
I do not like the electronic registration. It lacks the personal atmosphere.
02 May 2026
Staff were very helpful and professional.
26 April 2026
I asked for a vac which was not done
21 April 2026
I was able to book in the service at short notice and was accommodated. The service/work was carried out with no fuss and was well documented included the video evidence.
FIND Lookers Crewe.
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
24 May 2026
Marvellous attention and care taken in explaining everything. No hard sell. Polite and respectful.