OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 72 comments received in the last 90 days.
05 May 2026
Lucy kept me informed at every stage. She was delightful to deal with, there was no pressure and nothing was too much trouble
03 May 2026
Very impressed with the handover, order process and and updates regarding order
03 May 2026
James Berry was super informative throughout the whole process .. highly recommend him and the team.
03 May 2026
From the moment we walked in to Lookers in Crewe, we felt very welcome. All our questions were immediately answered and the process was very smooth and efficient. Alex Fitton was excellent, helpful and made us feel valued.
30 April 2026
From start to finish the lovely Patrycja was fantastic, very helpful, friendly, informative and made the whole experience a joy
28 April 2026
Mat lube was very explanatory and very helpful from mini crew
24 April 2026
I have knocked a star off because it wasn't finished off perfectly inside and outside with the polish and was a bit diasapointed after paying all that money it should've been perfect .The gallery should have checked it before it was the handover next
23 April 2026
We would like to give a huge thank you to your representative Patti. She was so welcoming and knowledgeable from start to finish . She is a credit to your team and we wouldn't hesitate to recommend her and your dealership to others .
23 April 2026
Saleswoman was really helpful and efficient.
05 May 2026
I have scored this 5 based on the service we received from Matt Lubbe . Our car had to be recovered day 2 which was extremely frustrating. However Matt could not have done e any more to help us and support us through the disastrous 1st few days
03 May 2026
I do not like the electronic registration. It lacks the personal atmosphere.
02 May 2026
Staff were very helpful and professional.
26 April 2026
I asked for a vac which was not done
21 April 2026
I was able to book in the service at short notice and was accommodated. The service/work was carried out with no fuss and was well documented included the video evidence.
20 April 2026
Happy with gear box service, however we were informed the tyre had a nail embedded in it. As we needed the car, we took it to a local tyre company, only to be told that there was no nail in any of the tyres. It was quite a chore to get this checked.
16 April 2026
Sam and colleagues have tried their best to find the fault. no luck yet but still great service
14 April 2026
Great service & staff
07 April 2026
The service reception were excellent and polite
07 April 2026
Brilliant Service from Sam as always!
FIND Lookers Crewe.
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 15:00
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
Address
- Gateway, Crewe, Cheshire, CW1 6YY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01270 214 800
Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich
05 May 2026
Patrycja was very helpful in person, email and phone