About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

92 ratings and 71 comments received in the last 90 days.

12 April 2026

It wasn't stressful

02 April 2026

Patty was attentive and very professional and helped us make our decision. She was very warm and friendly.

02 April 2026

Really helpful without ever seeming pushy, great communication throughout the whole process

02 April 2026

Patrycja Fabczak was fabulous from start to finish. I've worked in car sales for multi franchises and she's the best. Honest, professional, friendly and I trusted her 100%. Give her a pay rise!

02 April 2026

Lookers Crewe, especially Patty, were very helpful, quick at responding and keeping me up to date.

26 March 2026

ALEX WAS BRILLIANT

24 March 2026

He explained everything I needed to know and was very polite

24 March 2026

Great service, great car.

24 March 2026

All of my questions were answered and my mini was delivered earlier that the expected date.

16 March 2026

It was quite busy on the day so when we returned the person we had been speaking to was with another customer.

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12 March 2026

Excellent service

11 March 2026

Alex Fitton was excellent - he was efficient, really listened to what I wanted rather than pushing the easiest car on me, followed up when he said he would (even on his day off), explained everything clearly. Very impressed with him.

10 March 2026

Pattie was absolutely amazing from start to finish , very polite and very very informative made buying a brand new car incredible pleasurable top marks ..

06 March 2026

Alex was a great adviser when we purchased our mini, gar us the space and time to make the right decision for ourselves.

06 March 2026

A great experience from start to finish, thank you Patti for all your help and support.

03 March 2026

Ever since I went to purchase a car at Mini I was always made to feel welcome.

03 March 2026

Great

01 March 2026

Alex was amazing!!!

26 February 2026

Everything was clearly explained, paperwork signing made very straightforward, very friendly sales staff (Alex) went through a thorough explanation of the features and controls in my new car

24 February 2026

Excellent - no pressure from Matt. He gave me time to consider my purchase. All my questions were answered and he spent a lot of time showing me how the car worked.

22 February 2026

Matt very knowledgeable, no sales pressure. Talked through what I wanted from a car, what I could afford etc

20 February 2026

Alex was incredibly helpful, great communication via email and offered lots of options.

10 February 2026

Sales service excellent, professional, polite and knowledgeable.

06 February 2026

There was never any pressure to buy. However having decided to buy, the salesperson was excellent.

05 February 2026

James was really helpful, knowledgeable and efficient. Very patient at all times

04 February 2026

Treated like I was the most important person in the showroom by the sales team; on every visit.

03 February 2026

It was very quick from initial viewing to receiving the car. Patty was lovely throughout and super helpful, there was no pressure at any time and she was just super nice.

30 January 2026

Alex fitten salesman walked through everything with me.

27 January 2026

I was thrilled Mini Crewe its such a lovely mini garage centre. I dealt with James Berry through my whole car experience from start to finish what a absolutely helpful car sales man . So happy with everything James made it such a happy experience,

25 January 2026

Matt was very efficient and pleasant to deal with.

23 January 2026

Very helpful and responsive to emails.

07 April 2026

Brilliant Service from Sam as always!

07 April 2026

The service reception were excellent and polite

06 April 2026

Bookings were quick, the service reception staff were knowledgable and professional, we had to change our second appointment and it was handled really well

04 April 2026

Very competent service and staff very friendly and competent too.

04 April 2026

Went the extra mile and were very helpful.

29 March 2026

Fast and efficient service. Good customer service

26 March 2026

Excellent staff and communication. Given a lift home when needed which was excellent

25 March 2026

after a terrible experience at Haliwell Jones for the 2 year service we turned to Lookers Crewe. Charlotte answered initial call was helpful, polite and very accommodating booking our car in next day. George & Mike the technician went over and above.

23 March 2026

Easy and informative visit.Rachel was very pleasant and helpful.

16 March 2026

Looked after very well

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16 March 2026

Job satisfactorily completed

15 March 2026

Quality service from booking in to recieving vehicle back

13 March 2026

Very good service

09 March 2026

The only issue I had was when not advisory stated I had a run flat and normal tyre on the back of my car And although ok for not purposes you do not recommend You sold me the car 10 months earlier with the mixed tyres so I found the comment a bit iro

04 March 2026

I came with a repeat problem, and it was unnecessary. Had I been told the cause of the problem on my first visit I could have solved the problem myself second time around.

03 March 2026

Everything was excellent

02 March 2026

Th staff were friendly and helpful, especially George, and kept in touch with the progress of the car.

01 March 2026

I can't book the MOT online over a week.

01 March 2026

Friendly service Reliable Easy check in Good communication

26 February 2026

I was informed that the break fluid service was covered under my service policy. Your call centre made me an appointment at Crewe Mini. Once the works was carried out I was informed the work was not covered under my policy and I had to pay.

26 February 2026

Positive Experience Throughout!!!

25 February 2026

great service and staff

24 February 2026

Poor communication. Work was supposed to be done in a day, it was almost a week. Staff didn't ring me back to let me know what was happening with my car. They did work without asking me and for me to approve costs. Electric courtesy car inconvenient

19 February 2026

Service on the day was very efficient and friendly. My only issue is that it was impossible to book the appointment online. This only seems to allow Audi vehicles to be registered. I booked by phone in the end and the experience was very good.

19 February 2026

Very efficient service from start to finish

18 February 2026

I'm very happy with the service

18 February 2026

A wheel alignment was recommended on inspection but not carried out upon collecting the vehicle. Several people advise this should be done following the damage caused by pothole. I have called mini several times, and nobody has called me back.

18 February 2026

Had excellent customer service from Sam who was very helpful and understanding.

16 February 2026

The service provided me is very satisfied

14 February 2026

Car was serviced as promised.

14 February 2026

Well looked after. Job completed to my satisfaction.

08 February 2026

I felt welcomed as soon as i entered the building, Rachel was lovely and offered me refreshments while i waited for my car service. After my car had its service my mini looked and drove amazing thank you !

08 February 2026

Arrange wait while service carried out, comfortable to wait and kept advised of progress

31 January 2026

Great service from Sam.

27 January 2026

My car needed its yearly service. The staff were extremely helpful, Thank you.

26 January 2026

Well looked after, the team are fantastic.

24 January 2026

Fast efficient service

21 January 2026

On arrival on 15/01/26 there was no booking for my vehicle to have its MOT. Sam was honest and explained that she had a staff member go sick and with no booking it may not be possible to get my vehicle done until Monday 19th. Loan vehicle provided.

21 January 2026

A little bit disappointed this time compared to previous experiences with Mini. Very impersonal booking in method. Requested car to be washed but it was not and no communication about the service post completion

19 January 2026

Good communication, made to feel welcome by staff and kept informed throughout this process

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lookers Crewe.

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map