About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

113 ratings and 91 comments received in the last 90 days.

05 August 2026

Good customer service

02 August 2026

Easy process, arranged a test drive for a day that was convenient.

01 August 2026

Very helpful all round.

31 July 2026

Aaran, James and Lucy together with a mention to Matt and I mustn't miss Mike Smith off too. Lookers Crewe and Bluebell have been a huge part of my MINI passion and always go above and beyond when I visit the dealership. They are all stars ?

31 July 2026

Sales executive was very friendly, helpfully and very professional at all times.

31 July 2026

Don't trust mini crewe. I was sold a new car but it was damaged but they would not order another car without damage. They offered me £500 for all the troubles they caused me but would change the car. The regulations say they should replace damaged

26 July 2026

Total professionalism from start to finish

26 July 2026

Enthusiasm of sales person,Patti.

24 July 2026

The salesman in Crewe Lookers her name is Patricija was absolutely amazing. She explained everything in accessible manner and it was so easy to choose.

23 July 2026

Matt was completely open and truthful at all times.

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17 July 2026

From the moment I walked in I was very impressed with the service and the information provided to me. I find Crewe a very welcoming sales office.

16 July 2026

Patty was lovely and friendly, incredibly knowledgeable and approachable.

16 July 2026

Fantastic service ?? thanks to Alex, kept in touch whilst i waited for my car to arrive, made things so easy , highly appreciated and recommend

12 July 2026

Absolutely amazing from start to finish. From someone who struggles massively with anxiety, James made me feel so comfortable. The car is just incredible and I don't think I'll ever not drive a mini now ! Totally in love

07 July 2026

Excellent customer service

05 July 2026

Matt was extremely helpful when we were deciding the model and options we needed. When there was a systems problem with the initial payment he liaised with Mini and kept me fully informed. The handover was the most comprehsive I have experienced.

03 July 2026

Alex was extremely helpful, answered all our questions without being pushy. He gave us time to make a decision that was right for us and made us feel comfortable during the whole process of purchasing a new car.

01 July 2026

James is a gentleman. I have issues but he has everything to me. He is patient and kind. Thank you for him. I have four Mini's so they are doing something right. Jeremy

01 July 2026

Excellent service

30 June 2026

Good communication throughout. Lucy is an excellent sales advisor who sorted everything out for pickup and was always on hand to deal with questions. I was so relieved after the problem with the first car.

30 June 2026

Information excellent service

28 June 2026

Matt was very patient with me showing how different my new mini is to my previous mini.

27 June 2026

Communication and overall feedback was second to none

27 June 2026

This is the 4th car I have purchased from the same centre. The sales person, Alex Fitton, was really approachable and very helpful in making sure I was happy with what I wanted to purchase. Overall a great car buying experience.

26 June 2026

Smooth from start to finish , brilliant handover

25 June 2026

Fabulous service from Matt

22 June 2026

Matt Lubbe my sales advisor was exceptional from the moment he introduced himself whilst I was looking at a show room car, through out our interactions as I asked questions, wasn't sure about colours and specs, he was patient and professional.

22 June 2026

Very good

21 June 2026

Alex was very helpful and patient.

20 June 2026

Alex did a fantastic job helping us understand everything

19 June 2026

Alex Fitton at Lokers Crewe Mini was the salesman who looked after us. He is very professional and knowledgeable about the car and services. He was very patient explaining everything. His customer service is excellent.

09 June 2026

Because of the personalised service by Patrycja, the lovely sales lady. I never felt rushed.

02 June 2026

Matt had all the answers for our questions, during our enquiry.

01 June 2026

Lucy provided amazing support throughout the whole process of buying a new car. Her commitment to customer service was a breath of fresh air.

30 May 2026

Cause service snd help ehere absolutely the best

30 May 2026

We had a delightful customer experience from Patrycja at Lookers, Crewe. Nothing was too much trouble and the process from initial enquiry to collection of car service was outstanding. Well done Team Crewe - in particular Patrycja! ??????????

24 May 2026

Marvellous attention and care taken in explaining everything. No hard sell. Polite and respectful.

23 May 2026

Great service

21 May 2026

Patty was extremely helpful and informative could not have asked for any better

21 May 2026

The dealership were great and very helpful. James was patient with me making my choice of car, and was prompt to answer any queries throughout the process.

20 May 2026

I am so pleased with the help I received from Lucy and for how much time and effort she put into helping me get exactly the car I wanted. Cannot thank you enough I am so happy with my new car and how lovely you were with all your help! Thank you!

19 May 2026

Very happy with the team at our dealership Very helpful and caring Alex, James and all the staff who helped us and continue to support us were great

19 May 2026

Just a great easy no pressure process from start to finish. Patrycja was so gentle and helpful

17 May 2026

Lucy was fabulous. She talked through the whole process and answered all questions when required

15 May 2026

Buying my new car here was a brilliant experience. The staff took the time to answer every question and made the whole process easy and enjoyable. I drove away confident, happy, and excited about my new car. Couldn't ask for better service.

14 May 2026

Matt Lubbe was very helpful and patient when I was choosing my Mini and again when I collected it.

06 August 2026

Recall software update was completed ok but Mini would not then sync to my phone. Returning to service dept could not fix it so I went to Lookers Stoke who gave me guidance to fix it with BMW Ondrive tele number

05 August 2026

Great experience! Samantha has lots of knowledge and helped me with my Mini. Warranty covered all of my problems.

04 August 2026

Once we overcome the issue with a self check-in machine and actually got talking to the service advisor we clarified our needs and they understood completely.

04 August 2026

I was fully informed about the work needed and the cost involved

01 August 2026

Sam was absolutely fantastic, she arranged for my car to be picked up as I can't drive at the moment. Plus she was really knowledgeable, helping me understand my service results. Sam went above and beyond and made it a positive stress-free experience

31 July 2026

Very helpful team, flexible in doing additional work promptly and surprisingly competitive pricing on tyres.

29 July 2026

Very satisfied polite courteous point of contact at the service desk nothing too much trouble all handled with a quiet efficiency!

27 July 2026

Efficiently did the job

25 July 2026

Samantha on the service team went above and beyond to assist with a query of money being in my account. She really fought my corner on this issue and I am very grateful as I was going to walk away from this garage if it wasn't resolved. Thank you

23 July 2026

It was in for 3 days, 1 full day for assessing a light that we already knew didn't work. In for repairs 1 full day but had damaged replacement part, it was in overnight until replacement fitted following day. Poor communication with us. Disappointing

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23 July 2026

All as good

22 July 2026

I was kept informed of progress. Everyone I spoke to was polite and helpful. The salesman, Alex Fitton, who I dealt with was really helpful

20 July 2026

Receptionist was very helpful and a pleasure to deal with Brake fluid service completed on time Nice loan car

20 July 2026

Could not find fault with Service

19 July 2026

5 Stars

18 July 2026

All done on time

18 July 2026

great job, quick and painless

17 July 2026

Job completed to satisfaction

15 July 2026

Very efficient. Polite staff and great job

13 July 2026

All very good

09 July 2026

Always excellent and professional at lookers crewe friendly and made to feel at ease nothing to much trouble james enthusiasm for the mini product radiated

04 July 2026

Your online self-checkin did not show my booked MOT service, so I wanted to call you to make sure you had it. But I couldn't because you sent the email after closing for the weekend! When I arrived, I had to complete the whole checkin again. Why?

02 July 2026

The mechanic reported there was a nail in a tyre, so I got a quote to replace it. Glad I didn't, as there is no nail, it was a stone chipping. This incorrect information was also put on the MOT report. Not the best.

29 June 2026

Would be good to have a print out of the service work completed on the day for my records, thanks.

28 June 2026

Excellent overall service even though it was over 30 degrees

27 June 2026

Nice to have real people helping you

23 June 2026

Everything went to plan and no problems

23 June 2026

Great service

23 June 2026

Great service

22 June 2026

Had the car all day only to be told its a glitch and I would have to wait until the software update at the end if July. If it happens again (goes into reduced power) I have to pull over and switch off for a few minutes..what happens if I cant!

21 June 2026

Rubbish. I waited half hour to pick my car up as the key wasn't in the locker.

20 June 2026

Service prompt

19 June 2026

Able to alter drop off arrangements easily. Disappointed that I was initially told no replacement tyre, having discussed a similar problem the previous year.

16 June 2026

Checked in without any problems. Was contacted to let me know car was ready to collect.

16 June 2026

Seamless experience

10 June 2026

Full service carried out on my Mini JCW. Informed me of extra work needed (front brake pads) with exact price. All satisfactory. Only small issue is that the service has to be done at the BMW dealer if you want a Saturday booking

08 June 2026

Feedback on my car was good, but they did say someone would call me to talk about the recommendations, but no one has, has I need to book it in for some work., it would be good if someone called to discuss this. Everything else is fine. Thank you.

07 June 2026

Self check-in is an excellent feature. Car serviced and ready on time. Car washed and valeted immaculately.

05 June 2026

Tried to make numerous appointments on line but never had contact after 4 attempts on different weeks I phoned after I'd made the last appointment to check for appointment and courtesy car and was told all booked to then get there and no car

03 June 2026

MOT done on a Saturday morning. Vehicle inspection video text to me. Swift and efficient service

29 May 2026

All sorted including recall items.

27 May 2026

The app bookings do not sync with Garage availability . I could book for instance Bank holiday Monday when garage closed .

21 May 2026

Took me 4 phone calls and over a week to get an answer to a question about an email I received regarding a mini service

21 May 2026

Always a pleasure to go to Lookers in Crewe. Staff are helpful and nothing is too much trouble. The help we have had from Lucy in sales and Louise in the service department is appreciated.

15 May 2026

Disappointed as you had my car for 1week it hadn't been cleaned as I suspect it was parked outside for the whole week

FIND Lookers Crewe.

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map