About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 107 comments received in the last 90 days.

18 October 2026

No problems at all

15 October 2026

Hand over was smooth and quick easily understood

10 October 2026

James was excellent so informative, kept in touch throughout the whole 7 month wait time

03 October 2026

Peti was brilliant to deal with and everything went really smoothly and she gave a really informative handover of my car

03 October 2026

Really great process from start to finish.

03 October 2026

Patrycja was helpful throughout

03 October 2026

Very good service fro start to finish. Makes you feel comfortable.

03 October 2026

Quality and service very pleased

30 September 2026

Great service from Matt Lubbe and Alex Fitton. Very happy with my new Mini and the service from Crewe Mini

28 September 2026

Staff were friendly and helpful

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26 September 2026

Lucy & Aaron were amazing! Friendly, professional, helpful, compassionate and understanding.

25 September 2026

Alex was very professional. Not pushy and very patient answering all of my questions.

25 September 2026

James was a pleasure to deal with

24 September 2026

Brilliant experience including finance, talked through the process for removing private plates and engagement with Mini FS.

23 September 2026

Alex was great and really helpful. He was really knowledgeable and made sure that I picked what was right for me. He provided amazing customer service, staying in contact throughout and answering any questions that I had.

23 September 2026

I couldn't fault the courtesy extended to myself and my husband

22 September 2026

Absolutely delighted Patty the lady who dealt with me - my new Mini this time was so helpful and thoughtful and so thorough in every way So happy with Crewe Mini as always

22 September 2026

The chap knew everything needed worth knowing and was accommodating and friendly.

22 September 2026

The dealership were amazing throughout especially noting the car had only arrived on the showroom floor less than an hour before I confirmed the purchase. Matt was my contact and was extremely helpful and efficient during the entire process

21 September 2026

As always, the service was fantastic from start to finish.

19 September 2026

It eas a very pleasant experience.

19 September 2026

Very satisfied indeed. I was taken care of by Alex the moment I stepped through the door.

18 September 2026

Reviewed options and gave help. Patient and found us the best car for us.

17 September 2026

Everyone was helpful, organised and the whole process was pleasant

17 September 2026

All staff were very polite, no hard sell but pleasant & welcoming.

16 September 2026

James and the team at Lookers Crewe were super-efficient and everything went smoothly. James even offered to come in on his day off to complete the handover due to unavoidable commitments on my side. Now that's what I call excellent customer service!

16 September 2026

Exceptional experience

14 September 2026

This is my second mini we had a problem with the tax witch is when the manager apologies and james the sales men woz excellent

13 September 2026

Smith ssle

11 September 2026

Alex was amazing .. nothing was too much trouble and he replied virtually immediately to any emails

08 September 2026

Everything was so easy and simple from start to finish, Lucy was amassing will her vast knowledge of the car, a really great help

02 September 2026

Sound sensible advice. Always return to Lookers Mini Crewe. I trust them as a team. James Berry is a trusted contact as I know I'll be in very good hands.

25 August 2026

I was initially told the Mini I wanted was within the group and I could have it the following Saturday. This turned into 3 weeks. Which didn't matter but don't over promise then under deliver. Might have been best to say I'll ring when it's on site a

24 August 2026

Matt was extremely helpful, informative & provided valuable advise on the Mini that best suited our requirements, he is a credit to BMW Mini & please pass on our thanks. Arron was also very helpful too.

23 August 2026

Lucy Fleming, dealt with us and was a pleasure to deal with. Lucy is a credit to Lookers mini.

23 August 2026

When I visited the Mini centre, I'd not bought a car for 10 years and felt apprehensive. Matt helped me to think about what was important in a new car, and then gave me options based on that.

20 August 2026

Excellent service from the minute we walked into the showroom

11 August 2026

Excellent service from all of the staff.

09 August 2026

Staff went above and beyond

09 August 2026

Excellent service. Everything about the new car clearly explained.

05 August 2026

Good customer service

02 August 2026

Easy process, arranged a test drive for a day that was convenient.

01 August 2026

Very helpful all round.

31 July 2026

Aaran, James and Lucy together with a mention to Matt and I mustn't miss Mike Smith off too. Lookers Crewe and Bluebell have been a huge part of my MINI passion and always go above and beyond when I visit the dealership. They are all stars ?

31 July 2026

Don't trust mini crewe. I was sold a new car but it was damaged but they would not order another car without damage. They offered me £500 for all the troubles they caused me but would change the car. The regulations say they should replace damaged

31 July 2026

Sales executive was very friendly, helpfully and very professional at all times.

26 July 2026

Enthusiasm of sales person,Patti.

26 July 2026

Total professionalism from start to finish

24 July 2026

The salesman in Crewe Lookers her name is Patricija was absolutely amazing. She explained everything in accessible manner and it was so easy to choose.

16 October 2026

I was messed about from the beginning of my contact with you I was asked if i would like to wait while the work was completed. On arrival told it would take 2 to 3 days. You ended up having my car for a. I rang 3 times and was told someone would call

16 October 2026

Courtesy Car available for appointment and work was carried out in the alloted time.

15 October 2026

I was assisted by Samantha and she was very helpful in explaining timelines, the amount of work and any follow up needed.

13 October 2026

Excellent service, professional and friendly

10 October 2026

This is purely for the dealership and staff we were involved with at Lookers Crewe. If you were asking about the total experience it would probably be one star. The booking system, connected with other locations ia appaulling.

08 October 2026

Staff are brilliant and efficient. Highly recommend this garage

07 October 2026

Great welcome great service

06 October 2026

Easy and hassle-free experience. Both ladies who served me were friendly, professional, and clearly very knowledgeable. Excellent customer service throughout the MOT process.

04 October 2026

Good friendly service

30 September 2026

MOT failed on front tyre which was replaced. When driving away in wet, tyre pressure monitor was indicating 52 psi in front offside which is above tyre limit. Onside was 41psi. Rechecked at garage to confirm this.

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29 September 2026

Everything was explained to me about how long it would take and what was happening to my car. I was provided with a courtesy car, and I also was provided with clean and valet free of charge, looked like a new car.

29 September 2026

Very helpful and did not have to wait long to get car back also the valet was first class

28 September 2026

Kept me informed of the delay

28 September 2026

All work carried out satisfies and on time

28 September 2026

Self service seems pointless. Quite impersonal. Asks for options - no discussion about them when collecting the car. Key batteries / service plans / valuation - all ticked and ignored

28 September 2026

Nothing beyond normal. Just transactional

27 September 2026

I was dealt with quickly and efficiently, slight hiccup when i pointed out that i had asked for a courtesy car and it wasn't on the system but this quickly sorted out.

26 September 2026

The atmosphere was unwelcome! Everyone was pretending that they were busy, no one was interested in having any connection with customers! 1 incident that a staff at the service desk was on phone for over 15 mins, customer was standing & waiting!

23 September 2026

friendly efficient staff as always in my experience at Lookers MINI Crewe

21 September 2026

Communications and booking was handled really well and the work was done as planned

16 September 2026

Very friendly and a comfortable place to sit and have a coffee

12 September 2026

No more than I expect

12 September 2026

well looked after from start to finish and would recommend cheers Matt

08 September 2026

Did everything requested and very prompt and efficient

08 September 2026

Sam was very good, listened to my concerns with the vehicle and we agreed a plan for them all. Also the valet this year was to standard not like the previous year which was poor. Overall pleased with the service thanks.

08 September 2026

Excellent communication, works completed perfectly and in good time.

07 September 2026

Friendly Professional and thought outside box

07 September 2026

Staff great, coffee good

05 September 2026

Spoke with the service department on what was required prior to me bringing my car in. Followed up with emails. Slight issue with loan car that was not the fault of mini that was dealt with quickly and efficiently with Sam.

05 September 2026

I haven't had a service. I've recently bought a new/used mini from you and had a very good experience all round. The sales guy Matt was brilliant.

03 September 2026

Alex was brilliant, helped us understand the new car alongside providing great information on everything around finance and the mini group.

03 September 2026

Communication was excellent. Staff were friendly and online video information on the findings of the state of my mini from the servicing team was comprehensive and reassuring.

01 September 2026

Profesional and good service

01 September 2026

Problem not solved, even though I checked if it was sorted out. I was told I wouldn't be collecting the car if it wasn't.

31 August 2026

The fault has not been solved

30 August 2026

Prompt and friendly service

30 August 2026

Booked me in at a drop off a hat as I my mot was running out.. great service

28 August 2026

Mike was very patient and took the time to explain everything

26 August 2026

Excellent service and lovely staff, always very friendly and helpful since I purchased my mini at lookers Crewe last year.

26 August 2026

Overall very good but took a little longer than expected as was waiting for the car

26 August 2026

It was booked in for 9am the day of service. I was told that they weren't busy that day so would be done early. I picked my car up at 4.45pm therefore getting stuck in all rush hour traffic when I was expecting it to be done for lunch time.

23 August 2026

Booking was easy, although I didn't receive a confirmation email. Service staff were excellent. 3 jobs done whilst I waited in a reasonable time. Very happy.

14 August 2026

Mini Crewe was our 2nd choice of where to take my car for a service. They were on time and expecting me (unlike Helliwell Jones at Wilmslow, where we walked out after 25 minutes of no contact!)

13 August 2026

Easy process, finished on time, car well cleaned

13 August 2026

Offered free valet. Left message to say car was ready but on its wasly to be washed . Valet was not done.

13 August 2026

Allowed me to wait

12 August 2026

Quick , efficient service throughout. Samantha was first class.

12 August 2026

Good customer service experience, kept me informed throughout

11 August 2026

There was a problem with my wheel locking nut which staff went out of their way to overcome.

06 August 2026

Recall software update was completed ok but Mini would not then sync to my phone. Returning to service dept could not fix it so I went to Lookers Stoke who gave me guidance to fix it with BMW Ondrive tele number

05 August 2026

Great experience! Samantha has lots of knowledge and helped me with my Mini. Warranty covered all of my problems.

04 August 2026

I was fully informed about the work needed and the cost involved

04 August 2026

Once we overcome the issue with a self check-in machine and actually got talking to the service advisor we clarified our needs and they understood completely.

01 August 2026

Sam was absolutely fantastic, she arranged for my car to be picked up as I can't drive at the moment. Plus she was really knowledgeable, helping me understand my service results. Sam went above and beyond and made it a positive stress-free experience

31 July 2026

Very helpful team, flexible in doing additional work promptly and surprisingly competitive pricing on tyres.

29 July 2026

Very satisfied polite courteous point of contact at the service desk nothing too much trouble all handled with a quiet efficiency!

27 July 2026

Efficiently did the job

25 July 2026

Samantha on the service team went above and beyond to assist with a query of money being in my account. She really fought my corner on this issue and I am very grateful as I was going to walk away from this garage if it wasn't resolved. Thank you

FIND Lookers Crewe.

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 15:00

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map

Address

Gateway, Crewe, Cheshire, CW1 6YY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01270 214 800

Map

Areas served

Crewe as well as surrounding areas including Winsford, Congleton, Nantwich and Northwich

View map