OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
83 ratings and 60 comments received in the last 90 days.
17 August 2025
Lucy Fleming helped me to pick finance that work for my requirements. Lucy kept me informed on the progress of the order
12 August 2025
Very much satisfied with Pat's service.
08 August 2025
Excellent communication from Alex throughout the whole process.
07 August 2025
Delay in receiving trade in balance but overall satisfied
25 July 2025
Excellent customer service
19 July 2025
The whole experience was excellent - ordering the car was easy, information via the app was helpful and the car was delivered a month before I was advised it would be. Matt, at the crewe centre, went above and beyond to help.
15 July 2025
Like the product, engaging staff and time spent showing how to use all gizmos..
15 July 2025
No issues. very straight forward. Quite painless really.
13 July 2025
Very good experience
19 August 2025
Identified the issue and communicated promptly
19 August 2025
Work required was carried out. Car was washed and hoovered. All good.
17 August 2025
Friendly staff, happy to help
17 August 2025
Attentive service from staff, good feedback from mechanics, excellent cleaning
17 August 2025
Service was completed
16 August 2025
All work done to a high standard
15 August 2025
Efficient service
11 August 2025
Could not fault the service
10 August 2025
The service check in lady, Sam, was very good at steering us through what the service and mot entailed and how much everything would cost. She had a a very pleasant nature and it was a joy for my wife and I to deal with her.
08 August 2025
Time slots should be given Dropped car at 8.30 and it wasn't ready until 430
20 August 2025
nothing to complain about