OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 57 comments received in the last 90 days.
23 August 2025
So organised and all the sales professionals help and support each other . Well managed
22 August 2025
Alex couldn't do enough for us, the process was super speedy and stress free. Absolutely love our new car! Thank you!
20 August 2025
nothing to complain about
17 August 2025
Lucy Fleming helped me to pick finance that work for my requirements. Lucy kept me informed on the progress of the order
12 August 2025
Very much satisfied with Pat's service.
08 August 2025
Excellent communication from Alex throughout the whole process.
07 August 2025
Delay in receiving trade in balance but overall satisfied
25 July 2025
Excellent customer service
19 July 2025
The whole experience was excellent - ordering the car was easy, information via the app was helpful and the car was delivered a month before I was advised it would be. Matt, at the crewe centre, went above and beyond to help.
10 September 2025
Extremely long wait
08 September 2025
As above
07 September 2025
Again service was good parts sub standard.
05 September 2025
Tried best to help
02 September 2025
relaxed atmosphere
27 August 2025
Very efficient service
22 August 2025
Painless transaction
19 August 2025
Work required was carried out. Car was washed and hoovered. All good.
19 August 2025
Identified the issue and communicated promptly
17 August 2025
Service was completed
28 August 2025
A quick but thorough service from first meeting to collecting the car